1. Booking & Payment Policy

1.1 How Bookings Work

All reservations on Mehmanghar are made through the platform (mehmanghar.in) or via our WhatsApp booking flow. A booking is confirmed only after the required advance payment is received and the host accepts the request. Calendar blocks placed without payment do not constitute a confirmed reservation.

1.2 Payment Schedule

1.3 Accepted Payment Methods

• UPI (GPay, PhonePe, Paytm, BHIM and supported UPI apps)
• Net Banking (all major Indian banks)
• Credit / Debit Cards (Visa, Mastercard, RuPay and supported cards)
• Bank Transfer (NEFT / RTGS / IMPS)

1.4 Booking Confirmation

A written confirmation (Email and/or WhatsApp) is normally shared within 15 minutes of successful payment confirmation. This confirmation includes:

• Booking ID
• Property name
• Check-in / Check-out dates
• Total booking amount paid
• Balance due (if any)
• Host / support contact details

In rare cases involving payment verification or network delays, confirmation may take longer.

1.5 Price Integrity

Prices displayed and agreed at the time of booking are locked for confirmed reservations. Subsequent price changes do not affect already confirmed bookings. All prices are exclusive or inclusive of applicable GST as clearly communicated during booking.

2. Guest Cancellation & Refund Policy

2.1 Standard Cancellation Policy

The following cancellation policy applies to all bookings unless a different property-specific policy is clearly disclosed at the time of booking.

2.2 How to Cancel

Guests may cancel a booking through any of the following methods:

• Through their Mehmanghar account under My Bookings
• By WhatsApp support with Booking ID
• By registered email request

The official cancellation time shall be the time the request is received by Mehmanghar, not when it is later reviewed or processed.

2.3 Refund Method

Approved refunds are generally processed to the original payment method.

Where technically not possible, refunds may be issued through:

• Bank transfer
• Mehmanghar wallet credit
• Alternate verified payment route

Mehmanghar does not issue cash refunds.

2.4 Promotional / Non-Refundable Bookings

Certain discounted, promotional, festive, peak-date, or special-rate bookings may be marked as:

Non-Refundable — No refund shall apply except where required under applicable law or where Mehmanghar approves an exception.

Modified Cancellation Terms — Some listings may carry custom cancellation terms clearly disclosed before payment. By completing payment, the guest confirms acceptance of the displayed cancellation terms.

2.5 Early Check-out / Partial Stay

If a guest voluntarily checks out early after check-in:

• Refund is not guaranteed.
• Any refund, if approved, shall be at Mehmanghar's sole discretion based on rebooking possibility, host approval, and cause of early departure.

If early departure occurs due to a verified major property issue, Mehmanghar may provide partial compensation or refund.

2.6 No-Show Policy

Failure to check in on the scheduled arrival date without prior communication may be treated as a no-show.

In such cases:

• Full booking amount remains payable
• No refund shall apply
• Reservation may be released or re-let by host

If guest informs delay in advance, reasonable accommodation may be attempted subject to availability.

2.7 Date Modification / Rescheduling

Date change requests are subject to host approval, availability, and current pricing for revised dates.

• If revised dates are higher priced, guest pays the difference.
• If revised dates are lower priced, difference may be adjusted, retained as credit, or refunded at Mehmanghar's discretion.

Date modifications requested close to check-in may be treated as cancellation plus rebooking.

3. Security Deposit & Damage Policy

3.1 Security Deposit Requirement

Certain properties may require a refundable security deposit prior to or at the time of check-in. The applicable deposit amount, if any, will be communicated during booking or before arrival.

Deposit amounts may vary depending on:

• Property category
• Booking duration
• Group size
• Risk profile of reservation
• Premium amenities within the stay

3.2 Deposit Payment Timing

The security deposit is generally collected at the time of check-in unless otherwise communicated in advance.

Accepted modes may include:

• UPI
• Bank transfer
• Cash (where permitted)
• Other approved payment methods

3.3 Deposit Refund

The security deposit is refundable after checkout subject to inspection of the property. Where no damages, missing items, excessive cleaning, or policy violations are found, the deposit is normally refunded within a reasonable processing period.

Typical refund timeline: same day to 5 business days, depending on payment method and inspection completion.

3.4 Deductions From Deposit

Reasonable deductions may be made for:

• Property damage caused during stay
• Missing items / linens / accessories
• Excessive dirtiness requiring deep cleaning
• Smoking inside non-smoking premises
• Unauthorized guests / events causing loss
• Rule violations resulting in society/building penalties
• Lost keys / access devices
• Any breakage beyond normal use

Where practical, evidence may be shared upon request.

3.5 Damage Beyond Deposit

If verified damages or losses exceed the deposit amount, the guest remains liable for the additional balance. Mehmanghar reserves the right to recover such amounts through lawful means.

3.6 Normal Wear & Tear

Guests are not charged for ordinary wear and tear arising from normal reasonable use. Examples include minor ageing of furniture, standard linen usage, normal dust accumulation, and routine maintenance issues.

3.7 Pre-Existing Issues

3.8 Final Determination

Deposit refunds and deductions are determined after inspection and review by Mehmanghar management.

4. Check-in & Check-out Policy

4.1 Standard Timings

Arrival or departure outside standard timings may require prior approval.

4.2 Early Check-in & Late Check-out

Early check-in and late check-out are subject to prior request, operational feasibility, cleaning schedule, and same-day incoming bookings.

Early Check-in — May be permitted when the property is ready earlier than standard time.

Late Check-out — Complimentary late check-out may be possible up to 11:30 AM to 12:00 PM, subject to availability. After that time, additional charges may apply.

Extended late checkout may be charged on an hourly basis, half-day charge, or full night charge depending on timing and availability.

4.3 Check-in Requirements

For smooth check-in, guests may be required to complete:

• Valid government-issued photo ID for all adult guests
• Advance guest details where required
• Security deposit (if applicable)
• Full pending payment clearance
• Confirmation of guest count matching booking

Accepted IDs may include: Aadhaar, Passport, Driving Licence, Voter ID.

Entry may be denied where mandatory compliance requirements are incomplete.

4.4 During Check-in

Guests may receive:

• Property access instructions
• Wi-Fi details
• House rules
• Caretaker / support contact
• Amenity guidance

4.5 Check-out Requirements

Before departure, guests are requested to:

• Remove personal belongings
• Return keys / remotes / access devices
• Leave property in reasonable condition
• Clear pending dues, if any
• Inform team once vacated

Property inspection may occur after checkout.

4.6 Unapproved Late Vacating

If the property is occupied beyond approved checkout time without permission, additional charges may apply. This may also impact incoming guest readiness.

4.7 Lost & Left Behind Items

Items found after checkout may be retained for up to 14 days where practical. Guests may request return shipment at their own cost. Unclaimed items may be discarded, donated, or otherwise disposed of after a reasonable period.

5. Guest Code of Conduct

To maintain a safe, comfortable, and respectful stay environment, all guests are required to follow the below standards during their reservation.

5.1 Registered Guest Occupancy

Only the number of guests confirmed in the booking may stay at the property unless prior approval is granted. Unauthorized guests or visitors may result in:

• Additional charges
• Denied entry
• Cancellation of stay without refund
• Security deposit deductions where applicable

5.2 Parties, Events & Gatherings

Unless expressly approved in writing, the following are not permitted:

• Parties, celebrations, loud gatherings
• Receptions, weddings, commercial gatherings

Unapproved events or excessive gatherings may lead to immediate cancellation of stay, charges, or deposit forfeiture.

5.3 Noise & Neighbour Respect

Guests must maintain respectful noise levels at all times.

Quiet Hours: 10:00 PM to 7:00 AM

During this time, loud music, shouting/disturbance, and noise impacting neighbours is not permitted. Guests must also follow any building, society, or local community rules.

5.4 Smoking Policy

Smoking is permitted inside the private booked property/unit only.

Guests must ensure:

• No burn marks occur on bedsheets, sofas, curtains, mattresses, carpets, furniture, flooring, or fittings
• Cigarette butts are disposed safely
• No fire risk is created
• Excessive smoke damage or odor is avoided

Smoking is strictly prohibited in common/shared areas, including corridors, lifts/elevators, staircases, lobby areas, parking common zones, and society/common premises.

Any burn damage, odor treatment, fire risk response, or cleaning/repair costs may be charged or deducted from the security deposit.

5.5 Alcohol Policy

Alcohol is strictly prohibited at all Mehmanghar properties.

Possession, consumption, storage, serving, or intoxicated disturbance involving alcohol is not permitted under any circumstances. Violation may result in immediate cancellation of stay without refund, deposit deductions, and removal from premises where required.

5.6 Pets

Pets are not allowed unless the specific property clearly states pet-friendly status and prior approval has been granted. Undisclosed pets may result in extra charges or cancellation.

5.7 Strictly Prohibited Activities

The following are strictly prohibited:

• Illegal activity of any kind
• Drug use or narcotics (except lawful prescribed medication)
• Weapons or hazardous materials
• Fireworks / explosives / open flames not provided by property
• Tampering with CCTV, smoke alarms, locks, or safety systems
• Commercial filming / photography without permission
• Re-listing / subletting / transferring booking to others

5.8 Property Care

Guests are expected to use the property responsibly and leave it in reasonable condition. Any intentional damage, negligence, theft, excessive mess, or misuse may result in charges.

5.9 Consequences of Violations

Serious or repeated violations may result in:

• Warning
• Security deposit deduction
• Immediate eviction
• Cancellation without refund
• Future booking restrictions
• Reporting to management or authorities where required

6. Our Stay Standards

Every stay managed by Mehmanghar is prepared with focus on:

• Cleanliness
• Verified property details
• Working essential amenities
• Guest readiness before arrival
• Responsive support
• Comfortable stay experience

7. Support & Resolution Policy

If any issue arises during or after your stay, guests should contact Mehmanghar support promptly.

We aim to review concerns fairly and may request supporting details such as:

• Booking ID
• Photos / videos
• Communication records
• Payment proof

Our team will make reasonable efforts to resolve concerns relating to:

• Check-in issues
• Cleanliness concerns
• Missing amenities
• Payment confusion
• Security deposit matters

Final resolutions are subject to review of available facts and platform records.

8. Unforeseen Events / Force Majeure

If travel or stay is materially impacted by events beyond reasonable control such as:

• Natural disasters
• Government restrictions
• Major civil disruption
• Property becoming unsafe or inaccessible

Mehmanghar may offer, depending on circumstances:

• Date change assistance
• Booking credit
• Partial refund
• Full refund where justified

Supporting documentation may be requested.